eCOGRA Appointed By Malta Gaming Authority

Published: November 15, 2018

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The Malta Gaming Authority is one of the leading online gaming regulatory bodies. Many of the online casinos recommended by Top Casinos, like Royal Vegas and Spin City, are under its jurisdiction. Now, players at over 1,000 online gambling sites will have an Alternate Dispute Resolution (ADR) mechanism because the Malta Gaming Authority has authorised eCOGRA to make available its services to players at the licensed online gambling operators.

eCOGRA is an independent expert agency that offers a number of services to the online gaming industry. One of them is a fast and impartial dispute resolution service that has been available free of charge to players for over 15 years. To date, over 10,000 disputes have been handled by eCOGRA, involving leading operators such as 888,, 32Red, Casino Rewards, Gamesys and Mr Green. As the regulation of online gaming became more prominent, leading authorities officially began to approve eCOGRA as an ADR provider. The United Kingdom Gambling Commission has taken eCOGRA on board since 2015. Tex Rees, a Clear ADR Accredited Civil and Commercial Mediator, is in charge of eCOGRA's dispute resolution service. He is assisted by an experienced team committed to resolving most disputes within a week.

Now, all Malta licensed online casino operators will be required to provide their players with access to an impartial third party dispute resolution service. This is one of the terms of the Malta Gaming Authority Player Protection Directive 2018. Rees said, “Since many of our multi-jurisdictional clients are licensed by the MGA, we've made available our ADR service to these operators. We know, from their perspective, how important it is that they can come to us for a full suite of compliance services.”

The earliest service provided by eCOGRA, which was founded over 15 years ago, was auditing gaming software for fairness. It now acts as a regulatory audit partner to over 100 multi-jurisdictional operators, software providers and other relevant service providers in the online gambling industry. The independent testing laboratory is staffed by a team of professional auditors with Big 4 auditing firm experience, information security experts, test engineers and responsible gambling specialists. The Safe & Fair seal awarded by eCOGRA after a successful audit is something that players value.

eCOGRA is also in the forefront of establishing and improving operational standards and player safety requirements in the online gambling space. It has amassed a wealth of experience in implementing international best practice standards and requirements and ensuring these are maintained through regular review and monitoring.


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