32Red Online Casino Tops In Customer Service Audit

Published: June 3, 2013

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32Red online casino was one of the 16 UK based Internet gambling brands that were subjected to an independent customer support quality audit undertaken by Etruvian Consulting. The audit used a mystery shopper approach to gather anonymous data covering a wide range of scenarios typical of an online casino player requiring assistance that included accessibility, response time, product knowledge, personalization, friendliness and going that extra mile. 32Red online casino topped the list with an overall score of 8.8 out of 10. Some of the other online casinos that participated in the audit included William Hill, Ladbrokes, 888 and Bet365. David Coleman, leading the audit exercise, commented that the audit results demonstrated that the management and the front line staff at 32Red online casino held a firm belief and commitment to putting the customer first. It is hardly surprising that 32Red online casino has been winning multiple awards over the last decade, including best online casino and casino of the decade.

A press release from 32Red online casino stated that customer service was at the very heart of everything they did. “We focus all our attention on ensuring that we deliver a ‘second to none’ player experience.” The dedicated customer support team is highly trained, motivated and available 24 hours a day, 7 days a week and 365 days a year. This latest recognition is a testament to all the hard work and dedication from the team who serve the valued players. “32Red officially provide the best support in the industry. Why play anywhere else?”

As a result of this award, the celebrations are on at 32Red online casino. They begin with fantastic daily bonuses. In order to claim these players must log into the online casino between May 30 and June 12. Further instructions will be provided in the lobby. The bonuses will be subject to the 32Red online casino bonus terms and play through requirements before being withdrawn. The second part of the celebrations deal with loyalty points, which are called Red Rubies. Players who deposit 50 credits or more in one time during the promotion period will be awarded 500 Red Rubies. The grand finale is the $10,000 freeroll slots tournament that will be played on the popular Gold Factory online slot game. The period is the same from May 30 to June 12. There are limited seats for this event and therefore players are requested to register early. The total prize pool will be divided between the top 100 players, with $2,500 going to the winner. 32Red online casino is powered by software from Microgaming and is licensed in the gambling jurisdiction of Gibraltar.


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